Refund policy

All sales are final. Since every item is made to order and curated just for you, we are not able to accept returns, refunds, or exchanges. This includes sale items and gift cards.

Order Cancellations

Cancellation requests can only be accepted within 24 hours of placing your order. To cancel, contact us at triplescoopco26@gmail.com within this window. Once 24 hours have passed, your order will have entered production and can no longer be cancelled or refunded.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged or you receive the wrong item, please contact us within 24 hours of delivery, so that we can review the issue and make it right as quickly as possible.

When contacting us, please include your order number along with clear photos of the item and its packaging. This helps us evaluate the issue and determine the best resolution.

Lost, Stolen, or Delayed Packages

Once a package is handed to the carrier, we are no longer responsible for delivery delays, stolen packages, or lost mail.

If your package is lost or stolen, please contact the shipping carrier directly with your tracking number to file a claim.

If you need assistance, you are welcome to reach out to us at triplescoopco26@gmail.com and we'll help however we can.

Undeliverable Packages Due to Address Errors

If a package is returned to us due to an incorrect or incomplete address provided at checkout, please see our Shipping Policy for how reshipment and store credit are handled in this situation. Outside of this specific case, all sales remain final as outlined above.

Questions

As a small business, we are truly thankful for your support and every purchase made with us. Please get in touch at triplescoopco26@gmail.com if you have questions or concerns about your order.

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Last updated: August 5, 2026