Shipping policy

Every piece is made to order and embroidered by us. Because of this, processing times may take up to 4-6 weeks, depending on order volume.

You will receive an email with tracking information once your order is on the way. Please note that we take your orders seriously because we value quality, customer experience, accuracy, and timeliness.

Thank you so much for supporting our small business.

Address Accuracy

Please double-check your shipping address at checkout. It is the customer's responsibility to ensure the address provided is complete and correct. If you notice an error, please contact us within 24 hours of placing your order at triplescoopco26@gmail.com or our contact page so we can correct it before production begins. We are not able to make changes after this window, and we are not responsible for packages lost or undelivered due to an incorrect or incomplete address provided by the customer.

Lost, Stolen, or Delayed Packages

Once a package is handed to the carrier, we are no longer responsible for delivery delays, stolen packages, or lost mail. All delivery timeframes are estimates and are not guaranteed.

If your package is marked as delivered but cannot be located, we recommend checking with neighbors, building management, or any safe-drop location first. If your package appears to be lost or stolen, please contact the shipping carrier directly with your tracking number to file a claim.

If you need assistance, you are welcome to reach out to us at triplescoopco26@gmail.com and we'll help however we can.

Order Cancellations

Because every piece is made to order, cancellation requests can only be accepted within 24 hours of placing your order. To cancel, contact us at triplescoopco26@gmail.com or our contact page within this window. Once 24 hours have passed, your order will have entered production and can no longer be cancelled.

No Refunds or Returns

As all items are made to order and created just for you, we do not accept returns and do not offer refunds, except for cancellations made within the 24-hour window noted above.

Packages Returned Due to an Incorrect Address

If a package is returned to us because the address provided was incorrect or incomplete, we will reach out via email to make it right. From there:

  • Reshipment at customer's cost
    We're happy to resend your order once you cover the cost of reshipping it to a corrected address.
  • Store credit
    If you'd prefer not to cover reshipping costs, we will issue store credit for the value of your order (excluding original shipping) instead.
  • Forfeiture
    If we don't hear back from you within 14 days of the package being returned to us, or if reshipment and store credit are both declined, the order will be considered forfeited. No refund or credit will be issued in this case.

Questions?

If you notice an error in your address, or need to cancel your order, please reach out to us within 24 hours of placing your order at triplescoopco26@gmail.com or our contact page. We'll do everything we can to help before your piece goes into production.

Last updated: July 29, 2026